Privacy Policy

At GulfStream Mobile Solutions, we are committed to protecting your privacy and ensuring the security of your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when accessing or using our online platform and services.

Information We Collect

We collect personal data that you voluntarily provide to us when you interact with our services, including when you register for an account, request support, or communicate with our automated customer support systems. This information may include your name, contact details, device information, usage data, and any other data necessary for the provision and improvement of our services.

We also collect technical data through cookies and similar tracking technologies to optimize your user experience, monitor site performance, and analyze usage patterns. This data may include IP addresses, browser type, operating system, and interaction with our platform.

Use of Your Information

Your personal data is used strictly for purposes related to delivering and enhancing our automated mobile platform services, including AI-driven helpdesk solutions, real-time chat automation, and multi-channel support management. This includes:

• Providing and managing your access to our platform and services
• Processing support requests and communications
• Personalizing and improving user experience
• Conducting analytics and research to improve service functionality
• Complying with legal and regulatory obligations

Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your information with trusted third-party service providers who support our platform operations, such as hosting, data analysis, and integration services, under strict confidentiality agreements and compliant with GDPR.

We may also disclose your data when required by law or to protect our rights, property, or the safety of users and the public.

Data Retention

Personal data will be retained only as long as necessary to fulfill the purposes for which it was collected, including compliance with legal and regulatory requirements. When data is no longer needed, we employ secure methods to delete or anonymize it.

Your Rights

Under GDPR and related legislation, you have the right to:

• Access the personal data we hold about you
• Request correction or erasure of inaccurate or incomplete data
• Object to or restrict certain processing of your data
• Withdraw consent at any time where processing is based on consent
• Request data portability to transfer your data to another provider
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise your rights, you may contact us at our physical address outlined below.

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to align with industry standards.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance functionality and user experience. You may configure your browser settings to refuse or delete cookies; however, this may impact the full functionality of the platform.

Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under this age. If we become aware of such data being collected, we will take prompt steps to delete it.

International Data Transfers

As a technology provider operating globally, your personal data may be transferred to and processed in countries outside your place of residence. Wherever such transfers occur, we ensure adequate protections consistent with GDPR requirements, including standard contractual clauses or other approved mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Information

If you have questions, requests, or concerns regarding this Privacy Policy or our data practices, please direct correspondence to:

Your privacy is important to us, and we are dedicated to maintaining your trust through transparency, security, and responsible data stewardship.